Frequently Asked Questions

Online Shopping

How to create an account in the store?

To create an account on, visit the store's website, find the "Register" or "Create an account" button, fill out the registration form with basic information, and then confirm registration by clicking the activation link sent to the provided email address. After logging into your new account, you can start shopping and customize your account settings.

Do I have to register to place an order?

You can place an order in the online store Wypożyczalnia i Sprzedaż Przyczep i Lawet Kamil Laskus without registration. However, registering makes it easier to check the order status. In case of later complaints or returns, the entire process is facilitated by the "Order History" tab, where all your orders are listed. Additionally, having an account in the online store and subscribing to our newsletter keeps you updated on all promotions.

Forgot your password, what to do?

  • Click on the "Forgot Password" option on the login page, enter your email address, and then check your mailbox to use the password reset link.
  • Click the link in the received email, set a new password on the dedicated page, and log in to your account using the new login details.

What is the order processing time?

The order processing time is usually 24 hours from the time of purchase. Our team makes every effort to provide fast and efficient service. However, please note that this period may vary depending on the product or service. We guarantee to inform our customers of any possible delays and strive to deliver orders as quickly as possible. If you have additional questions about the status of your order, please contact our customer service department. Thank you for choosing our products!

How can I quickly find the desired product?

  • Use the search bar on the store's homepage, enter the name or key word related to the product to quickly find the desired item.
  • Alternatively, use the categories or filters available on the site to optimize the browsing process and find the product in a specific category.

Will I receive a confirmation message for placing an order and where can I check the status of my order?

After placing an order, you will receive a confirmation message to the provided email address. To check the current status of your order, log in to your account on the store's website and go to the "My Orders" section.

The order was sent incomplete or incorrect, what should I do in such a case?

In case of receiving an incomplete or incorrect order, immediately contact customer service, providing details of the problem and the order number. Customer service will provide further instructions on resolving the situation, which may include sending missing products, exchanging defective items, or refunding funds.

How to change my order?

To change your order, contact the store's customer service, informing them of the change you need. Customer service will provide further instructions and check the possibility of making changes to the order before shipping.

Is it possible to cancel an order?

Yes, if you want to cancel an order, contact the store's customer service as soon as possible, indicating your desire to cancel and providing the order number. Customer service will provide further instructions on the cancellation procedure, taking into account the current status of the order.


How can I pay for my order?

There is a possibility to pay for your order using methods such as transfer, tpay, or bank transfer.

Can I order a shipment with cash on delivery?

Can I receive a VAT invoice and how?

Yes, it is possible to receive a VAT invoice. After placing an order in our store, a purchase document is automatically generated, containing all the necessary data to issue a VAT invoice. To receive an invoice, please complete your company details in your customer profile or during the ordering process. After confirming the order and completing the transaction, the VAT invoice will be automatically sent to the email address you provided. In case of any problems or questions regarding the invoice, please contact our customer service department. Thank you for your purchase in our store!


How can I check the status of my shipment?

To check the shipping status in the store, log in to your account and go to the "My Orders" section, where you will find information about the current status of the order delivery.

When is the transport free?

What are the options for order delivery and what are the associated shipping costs?

For detailed information about delivery options and associated shipping costs, please visit the Delivery and Payment subpage on our website.

Is personal pickup possible?

Returns and Complaints

Can I return ordered products, and within what time frame?

You have the right to withdraw from this contract within 14 days without giving any reason. The deadline to withdraw from the contract expires after 14 days from the day on which you acquire, or a third party other than the carrier and indicated by you acquires, physical possession of the goods. To exercise the right of withdrawal from the contract, please inform us at